Return and Exchange Policy

At All American Jackets, our return and exchange policy are designed to provide our customers with a hassle-free experience. We understand that sometimes a product may not meet your expectations, and we are committed to resolving such situations promptly and efficiently.

30-Day Return and Exchange Window

Customers have a generous window of 30 days from the date of purchase to initiate a return or exchange, subject to certain conditions. To begin the process, simply reach out to our dedicated customer service team, who will promptly assist you within 24 hours.

Return Policy

Our quality assurance team meticulously inspects each product before shipment to ensure it meets our high standards. However, if you encounter any issues upon receiving your order, please notify us within 30 days. Please note that after 20 days, we may not be able to accommodate your request.

To initiate a return, please provide clear images highlighting any concerns and send them to our designated email address. Upon approval of your return or exchange request, the customer is responsible for the associated handling and shipping costs, which are determined based on the weight of the parcel.

Please be aware that certain conditions may render your return ineligible, including:

• Requesting multiple sizes or colors of the same item.
• Removal of original tags from the product.
• Submission of a return or exchange request more than 24 hours after receiving the parcel.
• Custom orders are not eligible for return or exchange.

Exchange Policy

If you wish to exchange your item for a different size, you may do so without incurring additional charges. However, customers are responsible for the handling and shipping costs associated with the exchange.

In the event that your received item exhibits defects such as color discrepancies, sizing issues, or design flaws attributable to our end, we will gladly facilitate a return or exchange. Simply notify us within 7 working days of receipt by emailing us images of the item’s condition.

Order Cancellation Requests

Should you need to cancel your order, please do so within 24 hours of placement to receive a full refund. However, if cancellation is requested after this timeframe, the following deductions will apply:

• Cancellation within 3 days of confirmation: No refund will be issued.
• Cancellation after 24 hours but before shipping: A 30% deduction from the total amount.
• Cancellation after 3 days before shipping: A 50% deduction from the total amount.

Custom Duties Owed by Customers

Please note that while we do not charge shipping fees, customers are responsible for any applicable customs duties, as these vary based on each country’s policies.

At All American Jackets, we value your satisfaction and aim to make your shopping experience as seamless as possible. Should you have any further inquiries or require assistance, please do not hesitate to contact our customer service team.